About this webinar
As economic headwinds, such as increasing delinquencies, rising inflation, and shifting consumer behavior, force businesses to move beyond reactive collections, “Collections 2.0” emerges as a revolutionary collections model.
This webinar, led by Everest Group experts Aishwarya Barjatya, Rishav Kumar, and David Rickard, explored how AI, analytics, and automation utilized as part of customer strategies can enhance operational efficiency while maintaining empathy throughout the collections journey.
Through real-world examples across industries such as BFSI, utilities, and telecom, attendees gained timely insights and strategic frameworks needed to evolve from traditional tactics to intelligent, proactive collections that prioritize customer experience.